At Rick and Nick's Fix, your satisfaction is our priority. We want your experience to be 100% positive and we work hard to provide flawless products and services. In the (rare) event your purchase does not meet your expectations, we want to answer the important questions for you about our return and exchange policies.
Need to return an item?
We have a 30-day policy. Once 30 days have elapsed since your purchase, we can no longer offer you a refund or an exchange. This is why we encourage our customers to let us know if they are dissatisfied with their purchase as soon as possible, so we never have to say “no” to you.
Need to refund a purchase?
To receive a refund of your purchase, we must first receive and inspect the item you wish to return. The Rick and Nick's Fix staff will notify you via email when we have received your return and when we’ve determined whether or not your refund is approved. If you are approved for a refund, a credit will automatically be applied to your credit card or original method of payment within 14 days.
Orders paid with PayPal
If order was paid for via PayPal, A 5% non refundable PayPal fee will be deducted from your refund. This is the fee that PayPal does not give back when we refund your order.
Restocking fee
We charge 20% on restocking fee on all returns
Shipping charge
Shipping charge is the responsibility of the buyer both ways.
If you don’t receive your refund?
If you have received notification that your refund is approved but have not received your refund yet, first double check your bank account. If it isn’t there, contact your credit card company as it may take some time before your refund is officially posted. If your credit card company still hasn’t received the refund, contact your bank as refunds sometimes get held up in processing. If none of these previous steps yield results, please contact us so that we can ensure you receive your refund.
Need to exchange an item?
Drop in our store, or use our contact us form to notify us and we will provide you with an RMA number so we can keep track of your return.
Where and how do I ship my return?
Please contact us via email or by phone number regarding shipping address.
If we are exchanging a faulty item, we will pay for shipping cost. If you are refunding or exchanging a non-defective item, you will be responsible for the shipping costs. If you receive a refund, the cost of your return shipping will be deducted from your refund.
